Returns & Exchanges

At Old Mill Building Products, we stand behind the quality of our thin brick and masonry materials. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a refund.

1

Initiate Your Request

Contact our customer service team with your order number and details of the items you wish to return to receive a Return Merchandise Authorization (RMA) number.

2

Package Your Items

Ensure all products are in their original, unopened packaging and securely stacked on a pallet or packed in a sturdy box to prevent breakage during transit.

3

Ship to Our Facility

Affix the provided RMA label to your shipment and send it back to our distribution center using a trackable shipping method of your choice.

4

Inspection and Refund

Once our warehouse team inspects the returned goods for damage, we will process your refund to the original payment method, minus applicable restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing